Purpose of the job

As a Service Engineer you will responsible for the installation, maintenance, repair, and servicing of specialized equipment and machinery. This role requires a strong technical background, problem-solving skills, and the ability to work independently or as part of a team to ensure that equipment operates efficiently and safely. 

Location wise you will be based in the South, North and Scotland, with travel being the main part of the job. 

Reports to

Direct report of: Technical Services Lead

Key Accountabilities

1. Installation:

• Install and set up new equipment and machinery at customer sites or within the organization's facilities.
• Ensure that installations adhere to safety and quality standards.
• Calibrate and configure equipment to meet operational requirements.

2. Maintenance and Service:

• Perform routine maintenance to prevent equipment breakdowns and ensure optimal performance.
• Conduct regular inspections and diagnostics to identify and address potential issues.
• Replace or repair faulty components, parts, or systems as needed.

3. Troubleshooting:

• Investigate and diagnose equipment malfunctions or technical problems.
• Develop solutions and implement repairs to minimize downtime and maintain productivity.

4. Documentation:

• Maintain detailed records of equipment installations, maintenance, and service activities.
• Generate service reports and documentation for internal and external use.

5. Customer Interaction:

• Interact with customers to understand their equipment needs and provide technical support.
• Communicate effectively with clients to explain installation procedures, maintenance schedules, and repairs.

6. Training and Support:

• Provide training and guidance to end-users or technicians on proper equipment operation and maintenance procedures.
• Offer technical support and assistance to customers via phone, email, or on-site visits.

7. Safety and Compliance:

• Adhere to safety protocols and ensure that all work is performed in compliance with safety regulations and guidelines.
• Stay up-to-date with industry standards and certifications related to equipment operation and service.

Occupational Skills and Training

Duties and Requirements:

• Bachelor's degree or equivalent in a relevant engineering field (e.g., mechanical, electrical, electronics).
• Strong technical knowledge and troubleshooting skills.
• Experience in equipment installation, maintenance, or repair is preferred.
• Proficiency in using diagnostic tools, software, and equipment manuals.
• Excellent communication and customer service skills.
• Ability to work independently or as part of a team.
• Attention to detail and problem-solving abilities.
• Willingness to travel to customer sites as needed.

The Job Description is a broad statement of the purpose, scope, and responsibilities essential to performing within the role to a required standard.  The role and responsibilities defined within will change with technology, working practices and redefining of roles, and the process will be reviewed as changes demand.  The format does not require every single task to be recorded, instead the Job Description is written in a ‘generic’ style that permits flexibility but defines the boundaries of responsibility and accountability.

Nuvia UK is committed towards equality in employment. 

Nuvia - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally.

Nuvia is a performance-driven company that is committed to the development of its people within a culture of safety, innovation, and excellence.